If you talk about the current situation in most of public departments of Nepal then its very sad in terms of providing services and facilities. Though these department are established with the motive to provide public with services and facilities but then there is a huge gap of corruption and nepotism that goes around. These public departments are not monitored nor are the Civil servant staff trained to treat the public in proper way.
It always my way or highway where the public are bound to suffer the consequences of bad services and facilities. Today #WED2016 I went to the Department of Transportation and Management (DoTM) for my pollution sticker. I was firm about my rights and what I need to do so I was not framed but despite that I was asked to use and I refused it.
I believed that for change you have to stand up from inside, so my take was that on Environment Day 2016 no matter what I would take the Vehicle Pollution Test and get a green sticker. It is my responsibility at individual level to promote pollution free vehicle and I think what better to do it than today.
While waiting for my turn, I was surprised to hear the stories of People and the current agent trend that is adapting upon the public services which is directly promoting corruption to a new level.
You cannot make things happen or cannot do a public work without the agents. You have to pay extra money to hire an agent for the quick services. If you try to do the job yourself it will probably take ages not because you will have troubles knowing the public but the staffs won't cooperate. The problem here is not the cooperation but the adaption of the agents services in public services and governance. These agents are so powerful that they have their own affiliation and working strategy.
The staff are rude and they just out lash their frustration upon the public like anything. It completely impossible to even deal with them at person level.
Another sad Aspect of sad public governance is the public line up from 4 AM for the application submission of driving licence and still after waiting in the line for hours they are turned down depending upon the random number of application accepted by the DoTM staff.
Sad Reality but yes there is no public service or governance in Nepal.